Find answers to common questions about our trucking services, shipping
processes, and more.
General Questions
Highland Express provides trucking services across North America,
including all major cities in Canada and the United States. Our
extensive network allows us to deliver to virtually any
destination, from urban centers to remote locations.
We transport a wide variety of cargo including general freight,
temperature-controlled goods, and oversized loads. Our diverse
fleet is equipped to handle most shipping needs.
You can request a quote by calling us at 905-233-2174, emailing
[email protected], or filling out the contact form on our
website. Please provide details about your cargo, pickup location,
destination, and preferred timeline for the most accurate quote.
Shipping & Delivery
Delivery times depend on the distance and route. Local deliveries
within the Greater Toronto Area are typically same-day or
next-day. Regional shipments take 1-3 days, while cross-country
deliveries may take 5-7 business days. We also offer expedited
shipping for urgent needs.
Yes! All shipments include real-time GPS tracking. Once your cargo
is picked up, you'll receive a tracking number and can monitor
your shipment's location and estimated arrival time. You can also
contact our customer service team for updates.
Absolutely! We understand that some shipments are time-sensitive.
Our expedited service ensures your cargo gets priority handling
and the fastest possible route. Contact us to discuss your urgent
shipping needs and we'll work to meet your deadline.
Pricing & Payment
Shipping costs are based on several factors: distance, cargo
weight and dimensions, type of goods, delivery timeline, and any
special handling requirements. We provide transparent pricing with
no hidden fees. Request a quote for your specific shipment.
We accept various payment methods including credit cards (Visa,
MasterCard, American Express), bank transfers, and company checks.
For regular customers, we also offer net-30 payment terms upon
credit approval.
Yes, we offer competitive volume discounts for businesses with
regular shipping needs. Contact our sales team to discuss your
shipping volume and we'll create a customized pricing plan that
works for your business.
Safety & Insurance
Yes, all shipments are covered by our comprehensive cargo
insurance. Standard coverage is included with every shipment. For
high-value cargo, we offer additional insurance options. Please
discuss your coverage needs when booking your shipment.
Safety is our top priority. All drivers undergo rigorous training
and certification. Our trucks are equipped with GPS tracking, dash
cameras, and are regularly maintained. We comply with all federal
and provincial transportation regulations and maintain excellent
safety records.
In the rare event of damage, contact us immediately to file a
claim. Document any damage with photos and keep all packaging
materials. Our claims team will work quickly to resolve the issue
and process your insurance claim. We're committed to making things
right.
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help.
Reach out and we'll get back to you as soon as possible.